Frequently Asked Questions (FAQ)

🚚 Shipping & Delivery

How long does shipping take?

Standard shipping takes 5–7 business days. Express shipping (2–3 business days) is also available at checkout.

Do you ship internationally?

Yes! We ship worldwide. International orders typically arrive within 10–14 business days depending on your location.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to track your package in real time.

🔄 Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.

How do I start a return?

Contact us at our email with your order number and reason for return. We'll guide you through the process.

Are exchanges available?

Yes! If you need a different size or color, we're happy to exchange your item within 30 days of delivery.

💳 Payments

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), Shop Pay, Apple Pay, and Google Pay.

Is my payment information secure?

Absolutely. All transactions are processed through Shopify Payments, which uses industry-standard SSL encryption to keep your information safe.

Can I use a discount code?

Yes! Enter your discount code at checkout in the designated field before completing your purchase.

👗 Products & Sizing

How do I choose the right size?

Each product page includes a detailed size guide. We recommend measuring yourself and comparing with our size chart for the best fit.

Are your products true to size?

Our items are generally true to size. If you're between sizes, we recommend sizing up for a more relaxed fit.

How do I care for my Ayena pieces?

Care instructions are included on each garment's label. Generally, we recommend cold machine wash and air dry to preserve the quality.

📦 Orders

Can I cancel or modify my order?

Orders can be cancelled or modified within 24 hours of placement. Please contact us immediately if you need to make changes.

What if I received a wrong or damaged item?

We sincerely apologize! Please contact us within 48 hours of delivery with photos of the item and we'll resolve it promptly.

📬 Contact Us

Still have questions? We're here to help! Reach out to our team and we'll get back to you within 24–48 hours.