Shipping Policy

Last updated: August 21, 2026

Thank you for shopping with Ayena Store. We are committed to delivering your order as quickly and securely as possible. Please read our shipping policy carefully.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

• Standard Shipping (US): 5–7 business days
• Expedited Shipping (US): 2–3 business days
• International Shipping: 7–21 business days depending on destination

Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors beyond our control.

3. Shipping Rates

Shipping rates are calculated at checkout based on your location and the weight of your order. We occasionally offer free shipping promotions — subscribe to our newsletter to stay informed.

4. International Shipping

We ship worldwide. International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping rates.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.

6. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at support@ayena.us. We will work with the carrier to resolve the issue as quickly as possible.

7. Address Accuracy

Please ensure your shipping address is correct at checkout. Ayena Store is not responsible for orders shipped to incorrect addresses provided by the customer.

8. Contact Us

For any shipping-related questions, please reach out to us at support@ayena.us.